Are the service times guaranteed?
All of our submission service levels have guaranteed due dates. For submission that arrive with incorrect or missing paperwork, no discount will be applied in these instances. Submissions that do miss due dates, receive an automatic 50% discount on all cards processed subsequent to the due date.
When do processing timeframes begin?
Your submission's processing timeframe begins once your package is received and entered by COMC. You will receive an automatic email alert as soon as your package is entered which will also provide your batch's due date.
What is considered a Thick/Jumbo item?
Please refer to this standard size PDF to determine if your item is considered standard sized or thick/jumbo.
Please note that we do not support items with dimensions greater than 11.5" x 16.5".
Can I send in a redemption card?
Redemption items were at one time supported for consignment with COMC, which is why you might see pending redemptions available for sale on COMC. However, support of newly consigned redemptions items has since been discontinued, and any redemption items we receive for consignment will be processed into your account as an 'Unsupported' item and will incur the standard processing fees. Please see our Supported Items Page for more information on what items are supported for consignment.
What if an item I submitted is found to be trimmed or altered?
Trimmed and altered cards cannot be sold on COMC. Items submitted to COMC that are found to be trimmed or altered will be processed under the Elite Service so that we can document the evidence of alteration. These items will be uploaded into their owner’s accounts with processing fees charged. Owners of these items will not be able to price these items to sell and will need to have these items returned to them at their expense.
Trimmed or altered items that have already been processed and are later found to be trimmed or altered will be returned to the original consignor. The original consignor will be responsible for covering any grading or condition review fees as well as the sale price paid by the last buyer and an additional $10 investigation fee.
May I submit multiple submissions in one package?
Yes, you may submit multiple submissions to different processing service levels together in one package as long as the individual submissions are clearly labeled, are grouped with their respective paperwork, and able to be distinguished easily and clearly from each other. It is best to differentiate submissions by using the below techniques.
Items intended for different service levels (such as designating one group of cards for lower service level and another group for a higher service level) should be clearly separated and accurately labeled, either by labeling the card container for that group of cards with the desired service level or by taping the corresponding portion of the submission paperwork to that group of items. If there are more cards intended for a single service level than can fit in one inner box, then we recommend labeling the boxes serially. such as "Elite, 1 of 2" and "Elite, 2 of 2". Typically, if we receive a submission for which we cannot easily determine which cards belong to which service levels, our tendency in the best interests of the consignor is to enter the submission at our most inexpensive service level.
When will a missing/incorrect paperwork fee be assessed?
Submissions received without paperwork, or with incorrect paperwork will be assessed a $5.00 fee. This fee will be assessed if your estimated count is off by more than 20% or if you submit non-current year items to the Current-year service.
What is the Maximum List Price?
The maximum list price for items consigned through the Standard or Select service is $100. To price an item above $100, a $2 Elite Upgrade Fee will be charged, and your item will be reprocessed under our Elite Service. We have retired the $0.50 upcharge.
Can I submit high-value items at submission levels other than Auction or Elite Services?